Why work at Tulane Medical Center?
All employees are empowered and encouraged to affect positive change at Tulane Medical Center. Input about your job and surroundings are crucial to good patient care and a rewarding work life.
How do I remotely access a physician office?
Remote Access via Connect Portal on a Non-Trinity Health (e.g., Physician Office or Personal) Computer: Remote Access on a Mobile Device (e.g., Cell Phone, Tablet, or Chromebook) Using Citrix Workspace App: Microsoft Outlook Access via Browser (e.g., Edge, Chrome, Firefox, etc.):
How do I use on premises MFA for remote access?
On Premises MFA – Use this option for remote access to applications through Connect Portal (i.e., Epic or Cerner) and AthenaNet Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
How do I submit a service ticket for remote network access assistance?
For help, submit a service ticket through the ServiceNow Self Service Portal. Use the Catalog Item titled “Remote Network Access Assistance”: Click here to learn how to submit a service ticket.
How to contact Reston Hospital?
Call the Help Desk for assistance at (703) 481-2810 (press option 2) After hours, call Reston Hospital at (703) 689-9000 to page the Help Desk.
What is the hCare portal?
When you join the professional staff at Reston Hospital Center, you can use the hCare Portal to retrieve comprehensive patient information both onsite at Reston Hospital and remotely through downloadable applications for desktops, laptops, tablets and smartphones.
Step 1: Security - MFA Setup
Multi-Factor Authentication (MFA) is required for safely and securely accessing Trinity Health resources while working off-site.
Step 2: How to Connect to Trinity Health Resources
Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
Need Help?
Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care.
Frequently Asked Questions
Most people use the Trinity-Health domain EXCEPT in the following locations:
