Remote-access Guide

ucsf vpn remote access

by Mariane Lemke Published 2 years ago Updated 1 year ago
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How do I access my UCSF Remote Desktop?

Remote.ucsf.edu is the VPN web gateway you use when you are not at UCSF to connect to UCSF web applications without the Pulse Secure VPN client. In your web browser, go to https://remote.ucsf.edu and log in with your AD username and password.

How do I get a UCSF VPN?

There are three ways to access the UCSF VPN: Install one of the Pulse Secure VPN clients at http://software.ucsf.edu. (ITFS-supported clients will get Pulse Secure as part of the standard desktop image.) Go to your smartphone vendor application store and download DUO client.

How do you connect to pulse UCSF?

Open Pulse Secure from the Applications folder, and click on the Pulse Secure icon. Select UCSF Dual Factor Remote Access and click Connect. Enter UCSF username and password and click Connect. Use one of the Duo authentication methods to provide a Secondary Password and click Connect.

How do I enable duo UCSF?

Go to https://remote.ucsf.edu and logon with your UCSF Active Directory account. If you are prompted with the screen below you have been enrolled in Duo. Please click on “Start Setup” to enroll your device. Note: If you are not prompted to “Start Setup”, your account needs to be associated with Duo.

What is remote VPN?

A remote access virtual private network (VPN) enables users who are working remotely to securely access and use applications and data that reside in the corporate data center and headquarters, encrypting all traffic the users send and receive.

How do I add a device to my Duo mobile UCSF?

Go to http://help.ucsf.edu and click on Accounts, Access & Email. Log into MyAccess with your network login username and password. Click on Duo YubiKey (Two Factor USB Device) Request Form. Fill out the form and click Submit.

How do I enroll in using UCSF password management tool?

Enroll and log in Go to the UCSF Password Management Tool. Enter either your 9-digit UCSF ID number (02xxxxxxx) or your UCSF email address. Create six security questions and answers to authenticate your account and enroll in the tool.

Can I have Duo Mobile on two devices?

Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc.

How do I set up duo?

Set up Google DuoStep 1: Install Duo. Duo is available on Android phones and tablets. ... Step 2: Verify your phone number. You can skip phone number verification. ... Step 3: Connect your Google Account. To connect your Google Account, tap Agree. ... After you verify your number on Duo. ... Use Duo to call your contacts.

How can I get activation code for duo?

With a passcode: When opening the Duo mobile app, it will display a six digit code which you can enter after selecting “Enter a Passcode” from the authentication screen. If you have a hardware token, select “Enter a Passcode”, press the button on the token, then enter the code the token displays.

What is VPN?

The Virtual Private Network (VPN) system at remote-vpn01.ucsf.edu 5 enables a UCSF-affiliated person to:

Why do I need it?

Some of our resources are restricted to only those affiliated with the University. If you access these resources from a computer connected to either our wired network or the UCSFwpa wireless network, the systems presume that you’re affiliated with UCSF, and they grant you access.

About VPN

You can use our VPN system on any computer which meets the requirements below, including public computers, friends’ computers, or your own computer.

If you use VPN frequently

Download and install Pulse Secure VPN, a desktop application that enables you to connect more easily than through the web at remote-vpn01.ucsf.edu 5 . Pulse Secure VPN is available from software.ucsf.edu 10 .

Windows

Download 3 the Pulse Secure for Windows VPN client installer (you may need your campus login to assess the page).

MacOS

Download 3 the Pulse Secure for Mac VPN client installer (you may need your campus login to assess the page).

Introduction and Account Setup

In order to provide secure access for remote "mobile" users to our NIH-supported Resource Center and the associated computer services and data we provide, the RBVI maintains a hardware appliance (called "hal2") to support secure, fast, and encrypted VPN connections. RBVI's VPN uses the IPsec suite of protocols.

Two-Factor Authentication (2FA)

As of 2/18/22, Duo 2FA is required to log in to the RBVI VPN. Duo is the same 2FA used by the UCSF campus, of course, but the RBVI VPN uses a Duo account named "UCSF PharmChem" instead of the campus "UCSF" account.

Profile Installation: macOS 10.13 (High Sierra) and later

Download this Mobile Profile (You'll need to use your RBVI/Wynton user name and password to access this file. If the file appears in your browser as an xml document, right-click on the page and select Save Page As..., delete the ".xml" file suffix added by your browser to the file name, then click on Save.)

Profile Installation: iOS 13 and later

Send yourself an email with the same Mobileconfig Profile downloaded in step #1 above

Profile Installation: Windows 10

Download this Mobile Profile to your Downloads directory (you'll need to use your RBVI/Wynton user name and password to access this file).

Profile Installation: Linux

EVERYTHING IN THIS SECTION IS OBSOLETE AND NEEDS TO BE UPDATED. Send email to scooter@cgl.ucsf.edu if you are trying to get VPN working on Linux.

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