Remote-access Guide

unc epic remote access

by Seth Sipes Published 2 years ago Updated 1 year ago
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unc epic remote access Health Details: Enter your office computer’s IP address from step 1 in the Computer field. Your laptop or home computer will connect via the Internet to the computer you are trying to access. Woodward Hall 313. You can still use the Hospitals’ https://myapps.unch.unc.edu Citrix portal.

Full Answer

Why can’t i log into epic as a UNC Hospital application?

Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD.

How do I access the UNC playground?

Login to MyApps using your UNC Health ID (the same User ID & password you use to login to Epic@UNC). Select the Epic@UNC folder. Select the Playground icon.

Can I access epic through Citrix?

For security reasons, our policy is to have users access any sensitive hospital applications, like Epic, through Citrix. Please see our Citrix Setup page for instructions to set up Citrix.

How do I set up myapps with UNC Health?

Use the ‘Client Setup Guide’ link at the bottom of the MyApps window and follow the installation instructions if needed. Login to MyApps using your UNC Health ID (the same User ID & password you use to login to Epic@UNC). Select the Epic@UNC folder.

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How do I access my UNC epic from home?

Steps to Access the Epic@UNC Playground: Visit MyApps at https://myapps.unch.unc.edu. If you have not accessed MyApps before, you may have to download the Client. Use the 'Client Setup Guide' link at the bottom of the MyApps window and follow the installation instructions if needed.

Does UNC use Epic?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart.

How do I download Citrix Receiver UNC?

iPadGo to the App Store.Search for Citrix Receiver.Install.After it downloads, open Citrix Receiver.Choose to Add Account.In the Username field, enter UNCH\username where username is the username for your Hospital domain account. ... Enter Domain: unch.unc.edu.Save.

How do I access my UNC email from home?

You can access your email from any location with internet access by visiting https://mail.unch.unc.edu. Be sure to log-out when you're finished reading your email! If you have a tip our resource that colleagues might not know about, send in your information by email.

Which hospitals use Epic in North Carolina?

With eight hospitals (Caldwell, Chatham, Johnston, Nash, Pardee, UNC Medical Center, UNC REX, and Wayne) and more than 700 clinics already using Epic@UNC, we also remain focused on improving the experience and efficiency of the system for our providers and staff to ensure the best possible care for our patients.

What is epic experience in nursing?

Epic experience enables nurses to track and update patients' files and medical records in a safe and secure Epic EHR system. They also learn to communicate and document care plans.

What is difference between Citrix Receiver and Citrix Workspace?

Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment.

How do I download Epic Hyperspace?

Epic accessClick on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

Is Citrix Workspace free?

The Citrix Workspace app is available for free download and may be used from a variety of operating systems, including Windows, macOS, iPhone, iPad, Android and more. A Citrix Cloud login is required to access one or more Citrix Cloud services such as XenApp hosting for securely delivering your applications and data.

How do I add UNC email to Outlook?

Download and install the Outlook App from App Store. If this is your first time installing this application you should see a Get Started. Click the button and enter your email address as onyen@ad.unc.edu. At Add Email Account, When you are presented with a list of email provider choices, select Office 365.

How do I connect my UNC email to my phone?

Below are instructions for configuring your SOG email in the Mail app on iPhone and iPad.Open the Mail app. ... For Email, enter yourOnyen@ad.unc.edu. ... In the pop-up that appears, click "Sign In."You should be taken to the UNC sign-on page. ... You will be asked to approve the sign in request via two-step verification.More items...

What is UNC Onyen?

Your UNC username, or as we call it, your ONYEN (the Only Name You'll Ever Need) gives you access to important information and lets you create your UNC email. Visit the ONYEN services site and choose “Create and ONYEN”: https://improv.itsapps.unc.edu/. General.

How do I get certified in Epic software?

To become Epic certified, candidates must go through a training program and then take and pass a certification exam. In many cases, to be admitted into an Epic training program, you must have sponsorship from an employer. There are several modules as options that you can take for Epic certification.

How do you link a research study in epic?

Linking Subjects in EpicThe subject must be associated with the research study by entering the subject in CRMS or OnCORE and sending over to EPIC.The encounter (office visit, imaging, labs, etc) must be associated with the study before the encounter is closed.More items...

How do I add coverage in epic?

When in doubt, go to the Coverage name and click on either the View/edit other members on this coverage or hyperlinked patient name under Coverage Members. For Quest plans, once you term the insurance, to create a new coverage click on Add Member (see below) Then click Accept.

How do you find old patients in epic?

The Appointments icon on the toolbar, press Ctrl + 1 or from within the Epic Button selections. Type the patient information into the Name/ID field (use Medical Record Number, or the first 3 letters of the last name, comma, the first 3 letters of the patient's first name). Click “Find Patient” button.

Requirements to be met for Remote Training to Occur

User must have a dedicated space and time to complete training - do not plan to train and work at the same time.

Important Things to Consider

User should avoid using Apple devices for training, including iPads, iPhones or MACs, due to possible compatibility issues.

Additional Criteria that would Enhance Learning Experience, but is not Required

Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.

Crosswalk of Instructor-led classes that have been converted on Online Courses

Please reference this crosswalk for Epic@UNC Curricula that contain converted online training. For a full list of instructor-led courses that are now in an online format, view the Converted Courses tab.

Other Support Resources

As a new employee you may have information technology questions, such as checking email, changing your password, where to save Word documents, and who do I contact for support. One of the best resources for access issues and 'how do I' is your manager/ supervisor as well as co-workers in your department.

What is the ISD number for Citrix?

If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357 .

How to check if Citrix is installed on my computer?

4.9 or newer) is already installed on your computer. You can check in Windows 7 by clicking start searching Citrix Receiver using the search bar. If Citrix Receiver is installed on your computer, it should show up in the search results.

When is Hospital Duo required?

Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication.

When is Citrix 2 step authentication required?

Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication. Preferred Method: Citrix Access via Web Browser.

How to contact ISD for hospital domain?

Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357. Once you log in successfully, click the plus sign on the left. This will open a list of all of the applications you have access to.

What is a Hospital domain account?

The Hospital domain account is used to log in to Hospital (UNCH domain) computers, email accounts ending in .unchealth.unc.edu, and the Hospital’s Citrix platform for access to internal Hospital applications and systems.

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Requirements to Be Met For Remote Training to Occur

  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do n…
  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can b...
  4. Computer must have access to Internet Explorer or Google Chrome. Download either of these browsers prior to class, if needed.

Important Things to Consider

  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  3. User must be prepared to participate in training for entire length of scheduled class.
  4. Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class.

Additional Criteria That Would Enhance Learning experience, But Is Not Required

  • Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.
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