If the connection fails from any remote location, focus troubleshooting first on the network where Protect is located. Perform the following troubleshooting: Verify that both the device hosting UniFi Protect, as well as the client device have proper Internet access, including a valid gateway IP and DNS servers.
Full Answer
How do I enable remote access to my unifi device?
Log in to your Ubiquiti SSO account. Go to the System Settings > Advanced menu, and enable the Remote Access toggle. Try accessing your UniFi OS Console locally by entering its IP address in your web browser, or remotely via Protect web application ( unifi.ui.com ) or mobile app.
Why can't I connect to Unifi protect on my Cloud Key?
If your Cloud Key's firmware is up to date and can see the Protect application at unifi.ui.com but can't access it , check if Remote Access is enabled. The recent firmware upgrade might have disabled Remote Access functionality. Follow the steps in the How to connect to UniFi Protect section.
Why is the Unifi network controller not working on my Device?
This error indicates that the controller is not able to properly connect via the STUN protocol with this particular device, which can prevent some of the features in the UniFi Network Controller like device Debug Terminal from working properly. This document will explain what these errors mean and how to troubleshoot and resolve them.
How do I access the unifi OS console from another device?
Locally by accessing the IP address of the UniFi OS Console hosting Protect; or Remotely on the Protect web application ( unifi.ui.com ) or mobile app ( iOS / Android ). Note: Remote access must be enabled in your Protect application. It is enabled by default.
How do I access my UniFi remote remotely?
UniFi OS consoles can be accessed remotely at unifi.ui.com. We recommend using our UniFi OS Consoles and Gateways for the most seamless remote access experience because it eliminates issues introduced by third party factors.
How do I reset my UniFi remote remotely?
How to Reboot Unifi Access Point from Unifi ControllerLog in to the Unifi Controller.Click on the Devices Tab.Click on the Access Point you wish to restart.On the right-hand side fly in click on the tools icon.Scroll down and click on Open Terminal.On the terminal that opens type in reboot and hit enter.
How do I access UniFi controller from browser?
Open up your web browser and navigate to your controller's address. By default the controller utilizes port 8080 and 8443 for web access(e.g. 127.0. 0.1:8080 in the address bar). This is the front page of your Ubiquiti Unifi Controller.
Is UniFi controller obsolete?
These UniFi AP models will continue to be supported by network controllers that have not upgraded to versions released past the obsoletion date (March 1, 2021). These AP models will still remain visible in controllers that are upgraded beyond the obsoletion date, but they will no longer be configurable.
Can I reset a UniFi AP remotely?
Restore to Factory Default Settings Press and hold the Reset button for more than five seconds. Alternatively, the UniFi AP may be reset remotely via a Reset button located on the bottom of the Gigabit PoE adapter.
How do I restart UniFi controller service?
On the General tab, in the Service to protect field, select the UniFi Controller windows service. It will be called UniFi Controller. There will be a green circle next to the name if the service is already running. Click the Save button.
How do I SSH into an UniFi controller?
Open the controller, and select the settings (gear) icon. 2. Navigate to System Settings —> Controller Configuration. Now select Device SSH Authentication and change the Username and/or Password (or add SSH Keys for public-key authentication).
How do I connect my UniFi controller to my PC?
1:1015:27Download and install Ubiquiti Unifi Controller for Windows - YouTubeYouTubeStart of suggested clipEnd of suggested clipWell. This is one thing that you can do is to add the controller to your PC on your network. ButMoreWell. This is one thing that you can do is to add the controller to your PC on your network. But also there are some other ways. That you can use control is not on the PC.
How do I find my UniFi controller IP?
How to Find External or Internet IP Address for Unifi Access...From the Unifi Controller click on the Unifi AP.Click on tools in the right hand pane then under Debug Terminal click on Open Terminal.Type the following in to the Terminal Windows that Opens. ... The Internet / External IP address is returned.
What is the latest version of Unifi controller?
UNIFI Pro Version: 3.9.5. June 16, 2022.UNIFI Pro Version: 3.9.4. May 24, 2022.UNIFI Pro Version: 3.9. March 16, 2022.
What is Unifi EOL?
End of Life (EOL): Device will be visible, but not configurable, in controllers released after the EOL date. It will continue to operate with its current configuration, and the controller will be able to forget the device. Here's what the lifecycle will look like: Manufacturing has already stopped.
How long do Unifi access points last?
If you don't mind the challenge of proper design and configuration, go UniFi. No matter what though, a wireless network should be aged like computers... roughly every 4-5 years in order to keep up with new technology.
How do I reset my UniFi access point?
UniFi Controller ResetLog in to the UniFi Controller. In the Devices page, click on the UAP you wish to reset. ... Select the Configuration tab, and click Manage Device to expand.Click the Forget button. This will erase all configuration and history for that device, effectively resetting it.
How do I restart my USG?
Walkthrough StepsLog in to the unit by entering its IP address and the credentials for an admin account (by default, username is “admin”, password is “1234”)Navigate to Maintenance > Firmware Management.Select the running partition and click on “Reboot”
What happens if you don't have a route to the UniFi OS console?
If the client needs to reach your UniFi OS Console's subnet but doesn't have a route, it will hit the gateway (the local router), which knows how to route to the UniFi OS Console. If a VPN is enabled and there's a configured route on the VPN that goes to another network with the same subnet, it will override.
What is UniFi Protect?
UniFi Protect uses WebRTC technology to establish connections between your UniFi OS Console and client devices through NAT and firewalls, such as a UniFi gateway, without requiring explicit port forwarding or the revision of firewall rules.
How to disable VPN on Android?
For Android devices , go to the Settings > WiFi & Internet > Data Usage > Cellular Data Usage menu, select UniFi Protect, and make sure WiFi and cellular data are not disabled in the App data usage section. Disable VPN if one is enabled since some VPNs may block WebRTC connectivity, which is used by Protect.
How to find UniFi console IP address?
If you don’t know your UniFi OS Console's IP address , use the WiFiman app ( iOS / Android ) to locate it on your WiFi network. Log in to your Ubiquiti SSO account. Go to the System Settings > Advanced menu, and enable the Remote Access toggle.
Why does symmetric NAT fail?
Symmetric NAT , while uncommon, can cause issues when establishing WebRTC and other peer-to-peer connections because it does not maintain a 1:1 port mapping ratio for established connections, causing them to fail.
Is UniFi Video obsolete?
UniFi Video is an obsolete product line. This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. Ubiquiti Support and Help Center.
Unifi VPN – L2TP Connection Attempt Failed After Installing KB5009543
Microsoft released a path KB5009543 during Patch Tuesday of 2022 which is resulting in Unifi VPN connections presenting you with the message, L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.
Microsoft has released an out-of-band fix for the issue and adding the following statement
Out-of-band update to address issues after installing the January Windows update Microsoft is releasing Out-of-band (OOB) updates today, January 17, 2022, for some versions of Windows.
What port is the UniFi router on?
To resolve this, make sure to open UDP port 3478 on the firewall of the machine hosting the UniFi Network application, and ensure that your router is properly relaying STUN traffic to the UniFi Network application from the UniFi devices.
How to create a new port forward rule?
1. To do this with a USG, go to Settings > Routing & Firewall > Port Forwarding and click " Create New Port Forward Rule" to create a new rule. 2.
Is UniFi Video obsolete?
UniFi Video is an obsolete product line. This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. Ubiquiti Support and Help Center.
