How do I contact the University of Aberdeen it service desk?
Can’t access your account? Need Help? Contact the University of Aberdeen IT Service Desk servicedesk@abdn.ac.uk
How do I get access to broadband at the University of Aberdeen?
Access should be requested via Service Desk - servicedesk@abdn.ac.uk Access should be requested via Service Desk - servicedesk@abdn.ac.uk Researched for the University of Aberdeen by Ofcom Accredited site www.cable.co.uk Unless you’re living in University of Aberdeen halls you’ll almost certainly want to get broadband in your student home.
What are the remote access services?
The Remote Access services provides staff and students with secure, authenticated access to personal and shared network filespace and to web-based resources from outwith the university network.
How do I access my files on campus?
On campus - via Computer on the desktop of any classroom PC you logon to using your University username and password. This filespace appears as drive H: (pchomes). Off campus - on personal devices via Remote Access.
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About remote access
The Remote Access services provides staff and students with secure, authenticated access to personal and shared network filespace and to web-based resources from outwith the university network.
Direct Access (Staff Only)
Direct Access seamlessly connects your University owned and managed Windows laptop to the University network whenever you are off campus and have an internet connection.
What is remote access service?
The Remote Access service provides staff and students with secure, authenticated access to personal and shared network filespace and to web-based resources from outwith the university network.
What is remote VPN?
Remote VPN is a self-service function. Download and install the Remote VPN client from https://remote.abdn.ac.uk
Is remote VPN software?
Remote VPN has been tested by IT Services staff on a variety of platforms and operating systems. However, IT Services is not responsible for any software/hardware conflict or failure on personal devices that may occur as a result of the Remote VPN installation. Users who are in doubt should contact the IT Service Desk before installation.
How to access VDI?
You can access the VDI in two ways: via your web browser; by installing the VMWare Horizon client on your computer. Note: The number of users who can log into VDI at any one time limited. The VDI will prompt you if there are no virtual desktops available; you can try connecting again later.
What is remote VPN?
Remote VPN is a browser-based, remote access solution for personal devices (Windows, Mac, Linux, iOS, Windows Mobile, Android). The VPN provides you with secure, authenticated, access to your personal filespace (H: drive) off campus or over the University wireless network. Where appropriate, some users may also be able to access shared network ...
Service Description
- The Remote Access service provides staff and students with secure, authenticated access to internal resources (such as personal and shared network filespace and web-based resources) from outwith the university network.
Features
- Direct Access
1. Secure, authenticated, ‘always-on’ connection forUniversity owned and managed Windows laptops 2. Access to all facilities available on campus, including personal filespace (H: drive) and, where applicable, shared network drives - F5 VPN
1. Secure, authenticated, ‘always-on’ connection forUniversity owned and managed laptops 2. Access to all facilities available on campus, including personal filespace (H: drive) and, where applicable, shared network drives
Users
- Direct access
1. Registered Staff and Research Postgraduate students with domain joined, Windows laptops - F5 VPN
1. Registered Staff and Research Postgraduate students with F5 enabled University laptops
Service Hours
- Direct Access
1. 24 hours a day, seven days a week, 365 days a year – excluding fourth Thursday each month from 1.00am to 3.00am for patching - F5 VPN
1. 24 hours a day, seven days a week, 365 days a year
Support and Documentation
- User Guides:
- Advice and guidance:
Request Process
- Direct Access is enabled automatically on University owned and managed Windows laptops (if not replaced by F5 VPN).
- F5 VPN is enabled automatically on recently issued University owned and managed laptops.
- Web VPN is a self-service function. Access the Web VPN at https://remote.abdn.ac.uk
- VDI is accessed via a web browser, free app or by installing the VMware Horizon Client – see …
- Direct Access is enabled automatically on University owned and managed Windows laptops (if not replaced by F5 VPN).
- F5 VPN is enabled automatically on recently issued University owned and managed laptops.
- Web VPN is a self-service function. Access the Web VPN at https://remote.abdn.ac.uk
- VDI is accessed via a web browser, free app or by installing the VMware Horizon Client – see user guide.
User Responsibility
- Users are expected to comply with the University’s Conditions for using IT Facilities
- Where access is being granted to a contractor, users are expected to comply with the University’s Contractor Access to University of Aberdeen IT Systems: guidance.