How do I login to my Leicester University email?
If you need to login, enter your full University email address (username@student.le.ac.ukor username@leicester.ac.uk).
Will the University of Leicester ask me to disclose my password?
The University of Leicester will never send you an email asking you to disclose your password. If you have received an email asking you to disclose your password, please forward it to IThelp@le.ac.uk Why do I need to log in every time I want to use MyStudentRecord?
Why do I need good internet access for distance learning?
Good internet access is vital for the majority of distance learning courses at Leicester and will allow you to make use of the online learning resources at the University.
What services does the University Library have for DL students?
The University Library has an extensive service for DL students. There is an online catalogue and internet and database services, allowing you to access a multitude of journals, articles and e-books. You can request books to be sent to you in the post or you may wish to make use of the photocopying service.
What is the University Library?
How to make distance learning work?
What is a dedicated academic tutor?
Does studying at a distance mean you will be left alone?
Can you use textbooks for distance learning at Leicester University?
About this website
IT Help website
For step-by-step help guides and information about IT services, go to www.le.ac.uk/ithelp (login required)
Help Zone in the Library
If you would like to see someone in person, IT support is provided in the Help Zone on the Ground Floor of the University Library, Monday to Friday between 9.00am and 5.00pm.
IT Service Desk
You can phone the IT Service Desk on 0116 252 2253, for any problems with your computer, programs or desk phone. If the issue is not urgent, send an email to ithelp@le.ac.uk.
Teaching Room Support
For urgent teaching issues (you are teaching or about to teach) you can phone 0116 252 2919 between 8.30am to 6.00pm
Escalation
If you need to escalate an issue that you have already reported, phone the IT Service Desk on 0116 252 2253. You can ask to speak to the IT Service Desk manager, Ismail Patel.
Feedback and complaints
We are always looking for ways to improve the IT facilities at the University. Your feedback is invaluable to us, be that a comment, suggestion, concern, compliment or formal complaint.
Which device do you want to set up?
You will require a mobile phone or tablet📱 to set up on MFA. You will need this device in future to login when off-campus.
How did it go?
Fill in this quick poll about your experience of setting up up Multi-Factor Authentication.
Login using MFA
When you access any service protected by Multi-Factor Authentication (login required) from off-campus (this will not apply when on campus):
Change Multi-Factor Authentication methods
If you have already setup Multi-Factor Authentication, go to mysignins.microsoft.com/security-info. You may wish to do this if you:
Change your device
If you want to use a different device and have chosen to receive a text message verification code and are keeping the same number you won’t need to setup MFA again. Otherwise
What if I can't sign in?
If you can’t use any of devices for Multi-Factor Authentication, Contact the IT Service Desk to reset it.
Remove device from Microsoft Authenticator app
Before removing a device, ensure you have set up a different way to authenticate using MFA, such as text message verification code.
What is the University Library?
There is an online catalogue and internet and database services, allowing you to access a multitude of journals, articles and e-books. You can request books to be sent to you in the post or you may wish to make use of the photocopying service. You can also make use of your local university library if you live in the UK.
How to make distance learning work?
In order to make distance learning work for you, you'll need to think about where and when you are going to study, and how regular study time will fit into your life. You will also need to prepare a place or places that will provide you with a comfortable and convenient environment to study. This could be at home, at your place ...
What is a dedicated academic tutor?
A dedicated team of academic tutors and administrative staff will be your main point of contact throughout your studies, able to provide a wide range of support. They can answer queries ranging from your progress on the course to the content of an individual module. We encourage you to keep in regular contact with your team.
Does studying at a distance mean you will be left alone?
How it works. Studying at a distance doesn't mean that you will be left to study alone. Our experience in this kind of learning means that you can expect a strong network of support - from tutors, our student support services, the Library and even other students. In order to make distance learning work for you, ...
Can you use textbooks for distance learning at Leicester University?
Materials for distance learning courses at the University vary from course to course, but can include textbooks which can either be sent in the post to you or can be found online. Good internet access is vital for the majority of distance learning courses at Leicester and will allow you to make use of the online learning resources at the University.
What is the University Library?
There is an online catalogue and internet and database services, allowing you to access a multitude of journals, articles and e-books. You can request books to be sent to you in the post or you may wish to make use of the photocopying service. You can also make use of your local university library if you live in the UK.
How to make distance learning work?
In order to make distance learning work for you, you'll need to think about where and when you are going to study, and how regular study time will fit into your life. You will also need to prepare a place or places that will provide you with a comfortable and convenient environment to study. This could be at home, at your place ...
What is a dedicated academic tutor?
A dedicated team of academic tutors and administrative staff will be your main point of contact throughout your studies, able to provide a wide range of support. They can answer queries ranging from your progress on the course to the content of an individual module. We encourage you to keep in regular contact with your team.
Does studying at a distance mean you will be left alone?
How it works. Studying at a distance doesn't mean that you will be left to study alone. Our experience in this kind of learning means that you can expect a strong network of support - from tutors, our student support services, the Library and even other students. In order to make distance learning work for you, ...
Can you use textbooks for distance learning at Leicester University?
Materials for distance learning courses at the University vary from course to course, but can include textbooks which can either be sent in the post to you or can be found online. Good internet access is vital for the majority of distance learning courses at Leicester and will allow you to make use of the online learning resources at the University.