What is RPC at the University of Manchester?
Remote PC (RPC) (The University of Manchester) Remote PC (RPC) cluster access The University's Remote PC service enables students to remotely connect to PCs in computer clusters without needing to be on campus. It can also be used by staff involved in teaching and learning activities.
How do I get remote access to university IT services?
Remote access requests are handled on a case-by-case basis. Most University IT services can be accessed via the web, sometimes in conjunction with the VPN. As a result, remote access is not usually required and is only facilitated when approved. WakeIT to enable remote waking of a device from sleep state
What is the remote PC service?
The University's Remote PC service enables students to remotely connect to PCs in computer clusters without needing to be on campus. It can also be used by staff involved in teaching and learning activities. This easy-to-use service involves you downloading software to access the cluster PCs, or accessing them using your web browser.
Can I access my university computer from home?
For example, a home PC can connect to a University PC and have access to all of your programs, files and network resources as though you were accessing the University PC in person. Remote access requests are handled on a case-by-case basis. Most University IT services can be accessed via the web, sometimes in conjunction with the VPN.
What is remote desktop?
This service facilitates remote desktop connections which allows for remote connection to a computer from another location. For example, a home PC can connect to a University PC and have access to all of your programs, files and network resources as though you were accessing the University PC in person.
How to speak to IT support?
Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Centre
Can you remotely access a university?
Most University IT services can be accessed via the web, sometimes in conjunction with the VPN. As a result, remote access is not usually required and is only facilitated when approved.
Who should consider how to connect to University services from a personal computer or device?
If you are a member of University staff or postgraduate researcher who uses our IT systems or software you should consider how to connect to University services from a personal computer or device.
What is the IT Support Centre guide?
Colleagues in the IT Support Centre have produced a comprehensive guide that gives full instructions on how to get set up for remote working on various devices. The information in the guide brings together relevant articles from the Support Portal’s Knowledge Base into one document – it should help colleagues who want to prepare for working remotely.
How to contact IT Support Centre?
Please use our Working Remotely Guide in the first instance, but if you cannot find an answer to your question there, then contact our IT Support Centre either online through the IT Support Portal, or via telephone on +44 (0) 161 306 5544.
What is the Directorate of IT Services?
The Directorate of IT Services, like other parts of our University, is developing contingency plans to ensure that IT systems and services remain available and supported as a result of the ongoing coronavirus outbreak.
Getting Started
Teaching and Booking
Cluster Information
- Request the service through the Support Portal 1. Support Portal Alternatively, you can speak to IT Support by calling +44 (0)161 306 5544 (or extension 65544) or visit a walk-up IT Centre 1. Walk-up IT help and support
Using A Remote PC
- Do I need to be connected to the University network to access this? No, you can access the service anywhere with an internet connection, although the performance of the service is dependent on the...
- Why is it taking a long time to connect when I log into the remote session for the first time? This is common behaviour. Please allow some time for the back-end applications to be fully …
- Do I need to be connected to the University network to access this? No, you can access the service anywhere with an internet connection, although the performance of the service is dependent on the...
- Why is it taking a long time to connect when I log into the remote session for the first time? This is common behaviour. Please allow some time for the back-end applications to be fully configured....
- Who can use this service? Taught students, staff and postgraduate researchers can use RPC. When logging in, all staff and students will use Duo 2-factor authentication.
Troubleshooting
- Can I “book” a cluster for lab teaching via RPC? All Centrally Timetabled (CTU) clusters are in Syllabus+ and identified as RPC clusters for booking.
- How can I “book” students into the RPC cluster? We are looking into the ability to allow cluster timetablers access to the RPC console for certain clusters. This allows you to inform RPC users that...
- Can I “book” a cluster for lab teaching via RPC? All Centrally Timetabled (CTU) clusters are in Syllabus+ and identified as RPC clusters for booking.
- How can I “book” students into the RPC cluster? We are looking into the ability to allow cluster timetablers access to the RPC console for certain clusters. This allows you to inform RPC users that...
- Might a physical login override a remote login? Say, if students are logging on remotely during a slot when the room is not in use, what happens when a class arrives for a lab session and they want...
Help and Support
- Which clusters are available to access via RPC? All clusters we have identified as used for teaching are enabled unless told specifically by the cluster owner they do not wish to enable remote acce...
- Are all PCs in a cluster available for RPC? Other than a limited number of clusters which Schools have requested to be RPC only, most clusters are 'Blended'; some of the PCs are allo…
- Which clusters are available to access via RPC? All clusters we have identified as used for teaching are enabled unless told specifically by the cluster owner they do not wish to enable remote acce...
- Are all PCs in a cluster available for RPC? Other than a limited number of clusters which Schools have requested to be RPC only, most clusters are 'Blended'; some of the PCs are allocated to physic...
- What is the capacity of the cluster? Each cluster layout is different. To adhere to the social distancing rules the capacities are dictated by that. We will look at ways to indicate the physical an...
- How do know which cluster has the software I need? Do I need to keep trying different ones u…