How do I order a remote access VPN in Utah?
This procedure applies to all State of Utah VPN users. Users can submit VPN requests from the DTS website by going to the Remote Access VPN product description and selecting Order VPN Access.
What resources are available online at the University of Utah?
Off-campus or remote access to licensed resources on the University Network is available for the University of Utah community. All faculty, students and staff are eligible. Eccles Library expands and promotes online access to scholarly resources, such as listed in our Research Databases or eJournals .
What resources are available for remote access to the University Network?
Off-campus or remote access to licensed resources on the University Network is available for the University of Utah community. All faculty, students and staff are eligible. Eccles Library expands and promotes online access to scholarly resources, such as listed in our Research Databases or eJournals . Use Remote Access to UUHSC Applications Portal.
How do I contact the University of Utah help desk?
Internet Explorer University of Utah Campus Help Desk 801-581-4000, opt 1 helpdesk@utah.edu University of Utah Hospital & Clinics Service Desk 801-587-6000
What is a VPN in Utah?
A Virtual Private Network (VPN) enables remote users to communicate confidentially over a public network (i.e., between a public Internet connection and the State of Utah network).
Who must sponsor non-state employees in Utah?
Non-state employee customers must be sponsored by a State of Utah agency.*
How to submit a VPN request to DTS?
Users can submit VPN requests from the DTS website by going to the Remote Access VPN product description and selecting Order VPN Access. Users can also access the Remote Access Request Form directly using the attached link or through ServiceNow by going to the Service Catalog, selecting HelpDesk, and then selecting Remote Access Request.
What is remote access VPN?
Remote Access VPN establishes a virtual private network (VPN) that enables remote users to communicate confidentially over a public network—i .e., from public Internet connections .
Can you access restricted state IT resources?
Users are allowed access to restricted state IT resources only if they can verify identification at login.
Do you need internet service for remote access?
The user must have Internet service on his or her remote access connection.
Product Features and Descriptions
- Secure Connection
Remote Access VPN establishes a virtual private network (VPN) that enables remote users to communicate confidentially over a public network—i.e., from public Internet connections. - Data Encryption
User credentials and all data traffic are encrypted via SSL/TLS.
Features Not Included
- Remote Access Connection
The customer must have a remote access connection—e.g., commercial DSL, cable modem service, public kiosk service, etc. - Internet Service
The user must have Internet service on his or her remote access connection.
Ordering and Provisioning
- To order the Remote Access VPN product, or to request a new VPN group, select the Order VPN Access or Request New VPN Groupbuttons at the top right of this page. Note: CenturyLink FTTN and Independent Telcos providing DSL require VPN services.
DTS Responsibilities
- DTS will deliver the product described in this product description.
- DTS will provide instructions for product use.
- DTS will operate and maintain Palo Alto Appliances
- To ensure the security of State information technology resources, DTS may block telecommuters’ access to the State Network when troubleshooting security intrusions.
Agency Responsibilities
- The customer will adhere to their agency’s policies and procedures in submitting online orders that have been properly approved.
- The customer will obtain a remote access connection—e.g., commercial DSL or cable modem.
- The customer must have a UtahID account.
- Non-state employee customers must be sponsored by a State of Utah agency.*
System Requirements
- Desktop client supported include
- Mobile devices supported include:
- Web browsers must be SSL/TLS compliant.
DTS Service Levels and Metrics
- In an effort to improve service to our customer agencies, DTS will measure and report on the following enterprise metric goals: 1. Application Availability 2. Resolution Time 3. Initial Response 4. First Contact Resolution 5. Customer Satisfaction Surveys and Reporting
Remote Access Vpn Request Procedure
- Purpose
This procedure describes how users can submit requests for virtual private network (VPN) access. - Scope
This procedure applies to all State of Utah VPN users.