Remote-access Guide

va vpn remote access

by Shaylee Kuhlman Published 2 years ago Updated 2 years ago
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How do I access my VA remote?

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.

Can I log into my VA email from home?

You can sign in to VA.gov with any of these 4 accounts: Login.gov. ID.me. My HealtheVet. DS Logon.

Is Va Citrix down?

Va.gov is UP and reachable by us.

How do I use my VA PIV card?

If you have a PIV card, insert your PIV card into the reader. If you do not, choose the username and password option, enter your username and password. For browsers other than Internet Explorer an *. ica file will download once you select an option and will show in the bottom-left of your browser.

Does the VA have an online portal?

WASHINGTON — The U.S. Department of Veterans Affairs (VA) announced Dec. 18, that Veterans now have digital access to patient statements through AccessVA using their secure information for DS Logon, ID.me or MyHealtheVet Premium.

Why does the VA use CPRS?

So, why is VistA CPRS the preferred choice? In a word, design. The VA built the system with two design goals: improved patient care and rapid adoptability. Physicians at the VA rotate through services and the system has to be adoptable with minimal (2 hours) training; they learn it as they take care of patients.

Is VA Ebenefits Still Down?

Check all ebenefits.va.gov outages. Ebenefits.va.gov is UP and reachable by us.

What is Citrix remote access?

Remote PC Access is a feature of Citrix Virtual Apps and Desktops that enables organizations to easily allow their employees to access corporate resources remotely in a secure manner. The Citrix platform makes this secure access possible by giving users access to their physical office PCs.

What is difference between Citrix Receiver and Citrix Workspace?

Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment.

How much does a PIV card cost?

Currently, agencies have the individual responsibility to issue PIV cards to employees and contractors. Often, if an employee or contractor needs access to a different agency, a new card is issued. This increases costs, though, as each PIV card ranges between $200 to $300.

Can everyone get a PIV card?

A PIV Card Applicant is anyone who is eligible to apply for a VA PIV Card.

How long are VA fingerprints good for?

How often do I need to be fingerprinted? Background checks are required every five years. Fingerprints based background check results are not transferrable between jobs. If you change jobs, you must complete a new fingerprint based background check with your new employer.

What is Dmhs mail portal?

Direct Upload is a secure and fast way to submit Veterans' claims and supporting material to VA's Intake Center.

How do I access my HealtheVet?

Accessing My HealtheVet can be at home or through public access like a library or Internet cafe. Computers may also be available to Veterans at your local VA Medical Center. Contact the My HealtheVet Coordinator at your local VA Medical Center for questions and/or assistance.

How do I log into eBenefits?

You can try to login by selecting “Login” from the eBenefits website. https://www.ebenefits.va.gov. If you have forgotten your login information you can click “Forgotten Username/Password”.

What is a DS login for VA?

What's Premium DS Logon? Premium DS Logon is a secure identity credential that Veterans and service members can use to sign in to several websites, like VA.gov, My HealtheVet, and eBenefits, with one username and password. This is called single sign-on.

Download the Client

Download the 64-bit Windows Desktop client (MSRDC) application installer (this is intended Windows 10).

Install the Client Application

When the Remote Desktop Setup welcome screen opens, click Next to continue.

Subsequent Connections

Open the “Remote Desktop” application and select the VA Host pool icon you want to reconnect to. ( The MAIN VA AVD icon should appear for all users)

Screen Lock Reconnection

Once the system changes to prompting for PIN, Enter your VA PIV Pin into the sign on screen

Remote Access

A remote access account with either Athens or LibLynx allows you to access library resources with a single username and password while at home or on travel without VPN. We are transitioning from Athens to LibLynx, so Athens will eventually go away.

LibLynx

Here is a list of libraries that have LibLynx now. If your facility is on this list go to the LibLynx page for information and instructions.

Using Your PIV Card

Before you get started, make sure your Windows machine has all patches and hotfixes applied.

Things to be aware of

Chrome and Edge may attempt to open the last site you went to based on the browser settings. To prevent this issue, please change this setting to open a New Tab page (preferred) or a specific page when you open a new browser window.

Who should use the 1VA-General Desktop?

The 1VA-General Desktop is for users who need access to general applications, such as:

Have the names of the Specialty Desktops changed?

Yes. The names of desktops for specialty applications have changed to include “Specialty,” e.g., the new name for the “V18-Desktop” is now “V18-Specialty Desktop.”

Who should use the Specialty Desktops?

Only users that need specialty applications from within the desktops (clinical, biomed, and business) should use the specialty desktops. Specialty applications include:

Can users of the 1VA-General Desktop access network resources, such as network drives and SharePoint sites?

Yes. However, users requiring access to network drives, SharePoint sites, and other network resources may need to configure their 1VA-General Desktop. For additional information see the Citrix YourIT Knowledge Article “How do I map a network drive in Citrix” ( KB0013648 only available while on VA's internal network).

Is OneDrive available to 1VA-General Desktop users?

Yes, OneDrive is available to users of 1VA-General Desktop. However, OneDrive is NOT available from File Explorer as it is on normal physical desktops but can be accessed via the web. Users can open files using the URL https://dvagov-my.sharepoint.com/ ( only available while on VA's internal network).

Are users of the 1VA-General Desktop able to connect to physical machines in their offices?

Yes, users of the 1VA-General Desktop may connect to physical machines in their offices. However, they should NOT use remote desktop protocol (RDP) to connect to physical machines in the office.

Can users of the 1VA-General Desktop share their computer audio and camera over Skype?

No. Users of the 1VA-General Desktop cannot share their computer audio and camera over Skype. Users will need to dial in to Skype meetings or have the meeting dial out to them.

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