Remote-access Guide

vcu health system remote access

by Dr. Thurman McGlynn Published 3 years ago Updated 2 years ago
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How do I get access to VCU Health Resources?

If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect). As part of the COVID-19 response, SOMTech has enabled remote access to all SOMTech-managed computers. To see if you have already been setup with access to a computer, please visit this site and enter your eID.

How do I access VCU resources with ramsvpn?

Once connected to RamsVPN, you can access internal VCU resources. If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect). As part of the COVID-19 response, SOMTech has enabled remote access to all SOMTech-managed computers.

What is VCU Health VPN and how does it work?

VCU Health VPN is a VPN tunnel that treats the computer you are using as if it were plugged into a wired VCU Health network (with some restrictions based on affiliation). A special request must be made to get this access.

What is EpicCare link for VCU Health?

Your easy, secure connection to VCU Health patient records, secure messaging and more. EpicCare Link provides a transparent flow of information between VCU Health and community providers and covers all our services and locations.

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What is EpicCare link?

EpicCare Link provides a more transparent flow of information between VCU Health and community providers and covers all our services and locations.

Does your practice use Epic as its electronic health record?

If so, you do not need to register for EpicCare Link – you’ll have access to the same information via EpicCare Everywhere.

What is remote patient monitoring?

Remote Patient Monitoring includes the collection of clinical data and the transmission of this data between a patient at a distant location and a health care provider using remote patient monitoring equipment, e.g., Bluetooth-enabled glucometer, blood pressure cuff, scale, pulse oximeter.

Can you withdraw from remote home monitoring?

Of course, you have the option to withdraw from the program at any time.

What information systems does VCU use?

Employees are expected to use university-provided information systems (such as email systems, computers, VCU provided file share, Google Drive, etc.) to collect, store, process, and otherwise handle university information. For guidance on how to securely store and handle university information, please visit the VCU Data Management System.

What is VPN for VCU?

Utilizing the VPN allows a user to appear as if they are logging in from within VCU's network.

How long does a VPN session last in Cherwell?

Currently VPN sessions will time out after 48 hours, at which point you will need to reinstate the connection. If you are accessing tools such as Zoom, Kaltura, Google G Suite (Gmail, Docs, Drive, etc.), submitting or managing tickets in Cherwell, a VPN connection is not required.

Why does VCU use two factor authentication?

VCU uses two-factor authentication via Duo to provide an extra layer of security. Duo is required to access these resources.

When do you have to encrypt remote work computers?

Remediate and encrypt any unencrypted remote-work computers by 1/1/2022.

Can sensitive university information be stored on a personal computer?

Sensitive university data must not be stored on the employee’s personal computer; this may include attachments containing sensitive university information from an email. University-issued and encrypted computers configured and maintained by university IT personnel according to applicable standards and baselines should be used to conduct university business, especially any work involving sensitive university information.

Should remote work be secured?

A secured remote workspace should be established for remote work; such workspace should not be accessible by the general public.

How to access VCU Health Duo?

If you are on a VCU or VCU Health network on campus, you can access and setup VCU Health Duo at https://duo.vcuhealth.org. If not, you can connect into VCU's RamsVPN and access the site then to setup Duo. If you still can't access the site, you will have to contact the VCU Health Service Desk at (804) 828-6447.

What is duo authentication?

Duo is a 2-factor authentication tool that provides a second piece of verification when you are logging into certain systems or services. This is very similar to receiving a text message when logging into your bank from a new computer.

What is remote access?

Within the context of this document, remote administrative access refers to the access to the underlying operating system or management interface of an IT system. Remote administrative access allows a system administrator to make changes to a system’s functionality and security. Examples of remote administrative access includes Microsoft Remote Desktop Connections (RDC), Secure Shell Host (SSH), Remote Assistance Systems, and access to web based administration pages.

What is internal university resource?

Within the context of this document, internal university resources refer to those computer and network resources that are accessible from the University networks, but are otherwise unavailable directly from other locations, such as an employee’s home, a coffee shop, or another University.

What is ramsvpn?

RamsVPN is a VPN tunnel that treats the computer you are using as if it were plugged into a wired VCU network (with some restrictions based on affiliation). On a personal device, this should only be used to access internal VCU websites and apps. On a SOMTech-managed device, you can then connect to the SOM Shares.

Can you remotely connect to a SOM computer?

SOMTech can setup your office Windows computer to allow you to remotely connect into it. This would effectively be the same as your sitting in front of your computer, so you would have access to the SOM shares and applications on your computer. Visit this page for information on how to request access and setup the connection.

Can you connect to RamsVPN?

If you have a laptop managed by SOMTech, you can connect to RamsVPN to access the SOM Shares through the normal mapped drives. Once connected to RamsVPN, you can access internal VCU resources. If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect).

Can you use VCU Health's Zoom?

In order to host meetings on the VCU Zoom instance, an account must be requested. If you have a vcuhealth.org email account , you can use VCU Health's Zoom instance without needing to request an account. To learn more about using Zoom, please visit these pages: https://go.vcu.edu/Zoom , https://support.zoom.us

Is HIPAA covered by MBUs?

All departments in these MBUs are covered under HIPAA and no recording is available:

Is VCU Zoom a license?

As of 3/18/2020, all VCU Zoom accounts are being issued as "Licensed". It is no longer necessary for users to fill out a request ticket. They simply log in at vcu.zoom.us with their VCU eID and password, and their account will be provisioned. Users still working with a "Basic" account should log out and back in again to get their new "Licensed" credentials.

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