Where can I Find employee training for VCU realtime?
VCU RealTime is the university's timekeeping management system. Employee training for VCU RealTime is available online. Log into Talent@VCU. After logging in, search for the course in the search box.
How do I get access to VCU Health Resources?
If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect). As part of the COVID-19 response, SOMTech has enabled remote access to all SOMTech-managed computers. To see if you have already been setup with access to a computer, please visit this site and enter your eID.
How do I access VCU resources with ramsvpn?
Once connected to RamsVPN, you can access internal VCU resources. If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect). As part of the COVID-19 response, SOMTech has enabled remote access to all SOMTech-managed computers.
What is VCU Health VPN and how does it work?
VCU Health VPN is a VPN tunnel that treats the computer you are using as if it were plugged into a wired VCU Health network (with some restrictions based on affiliation). A special request must be made to get this access.
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What information systems does VCU use?
Employees are expected to use university-provided information systems (such as email systems, computers, VCU provided file share, Google Drive, etc.) to collect, store, process, and otherwise handle university information. For guidance on how to securely store and handle university information, please visit the VCU Data Management System.
What is VPN for VCU?
Utilizing the VPN allows a user to appear as if they are logging in from within VCU's network.
How long does a VPN session last in Cherwell?
Currently VPN sessions will time out after 48 hours, at which point you will need to reinstate the connection. If you are accessing tools such as Zoom, Kaltura, Google G Suite (Gmail, Docs, Drive, etc.), submitting or managing tickets in Cherwell, a VPN connection is not required.
Why does VCU use two factor authentication?
VCU uses two-factor authentication via Duo to provide an extra layer of security. Duo is required to access these resources.
When do you have to encrypt remote work computers?
Remediate and encrypt any unencrypted remote-work computers by 1/1/2022.
Can sensitive university information be stored on a personal computer?
Sensitive university data must not be stored on the employee’s personal computer; this may include attachments containing sensitive university information from an email. University-issued and encrypted computers configured and maintained by university IT personnel according to applicable standards and baselines should be used to conduct university business, especially any work involving sensitive university information.
Should remote work be secured?
A secured remote workspace should be established for remote work; such workspace should not be accessible by the general public.
How to access VCU Health Duo?
If you are on a VCU or VCU Health network on campus, you can access and setup VCU Health Duo at https://duo.vcuhealth.org. If not, you can connect into VCU's RamsVPN and access the site then to setup Duo. If you still can't access the site, you will have to contact the VCU Health Service Desk at (804) 828-6447.
What is duo authentication?
Duo is a 2-factor authentication tool that provides a second piece of verification when you are logging into certain systems or services. This is very similar to receiving a text message when logging into your bank from a new computer.
Your easy, secure connection to VCU Health patient records, secure messaging and more
EpicCare Link provides a transparent flow of information between VCU Health and community providers and covers all our services and locations. Login via your computer’s web browser to access the following information from your patients’ care with us:
Does your practice use Epic as its electronic health record?
If so, you do not need to register for EpicCare Link – you’ll have access to the same information via EpicCare Everywhere.
Have questions? Need an account?
Email EpicCareLinkTeam@vcuhealth.org for more information or technical assistance.
What is VCU RealTime?
VCU RealTime is the university's timekeeping management system. Employee training for VCU RealTime is available online. Log into Talent@VCU. After logging in, search for the course in the search box. Student may access the training through Canvas.
Do you have to record work hours for VCU?
Wage/hourly and non-exempt employees are eligible to receive overtime pay or overtime leave at time-and-a-half and are therefore required to record actual work hours each day, as well as submit leave requests, using VCU RealTime. Exempt staff and faculty are required to use VCU RealTime to submit leave requests.
What is ramsvpn?
RamsVPN is a VPN tunnel that treats the computer you are using as if it were plugged into a wired VCU network (with some restrictions based on affiliation). On a personal device, this should only be used to access internal VCU websites and apps. On a SOMTech-managed device, you can then connect to the SOM Shares.
Can you remotely connect to a SOM computer?
SOMTech can setup your office Windows computer to allow you to remotely connect into it. This would effectively be the same as your sitting in front of your computer, so you would have access to the SOM shares and applications on your computer. Visit this page for information on how to request access and setup the connection.
Can you connect to RamsVPN?
If you have a laptop managed by SOMTech, you can connect to RamsVPN to access the SOM Shares through the normal mapped drives. Once connected to RamsVPN, you can access internal VCU resources. If you need access to VCU Health resources, you should connect to the VCU Health VPN or Connect).
Can you use VCU Health's Zoom?
In order to host meetings on the VCU Zoom instance, an account must be requested. If you have a vcuhealth.org email account , you can use VCU Health's Zoom instance without needing to request an account. To learn more about using Zoom, please visit these pages: https://go.vcu.edu/Zoom , https://support.zoom.us
Is VCU Zoom a license?
As of 3/18/2020, all VCU Zoom accounts are being issued as "Licensed". It is no longer necessary for users to fill out a request ticket. They simply log in at vcu.zoom.us with their VCU eID and password, and their account will be provisioned. Users still working with a "Basic" account should log out and back in again to get their new "Licensed" credentials.
Overview
The App2Go system consists of high cost statistical and mathematical applications that are installed and managed on a Citrix XenApp server. When you run an application from App2Go, the application appears to be running on your local computer. You can open and save files on your computer and print on your local printer.
Why Use the App2Go System?
It saves you money. You don't need to purchase a license because it is licensed on the server.
Restrictions
The software available on the App2Go system may only be used by current VCU faculty, staff and students for VCU work only. The App2Go system is licensed to support 250 concurrent users, limiting the use to 250 people on the App2Go system at one time. Due to this limitation, the App2Go system is NOT intended for instructional use.
Server Specification
The App2Go system is a server farm consisting of 4 servers, each with quad-core 3.00 GHz processors and 16GB ram.
Virtual Desktop
A centrally managed Virtual Desktop Infrastructure (VDI) with distributed authority to schools and departments for creation, management, and deployment of virtual desktop will be implemented using Citrix XenDesktop.
Additional Information & Support
If you have questions or need additional information on the App2Go Server, please contact the IT Support Center at 828-2227 or itsc@vcu.edu.
