Remote-access Guide

virginia hospital center remote access

by Francesco Boyle Published 2 years ago Updated 2 years ago
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Is there a patient portal at Virginia Hospital Center?

Available Now! MyVHC offers one convenient and secure patient portal servicing our patients at Virginia Hospital Center, Virginia Hospital Center Physician Group and Arlington Pediatric Center! MyVHC is a free service that allows you to view your medical information 24/7 from anywhere in the world.

What is Hcare remote access?

hCare Remote Access Secure, Convenient Access to Patient Information When you join the professional staff at HCA Virginia, you can use the hCare Portal to retrieve comprehensive patient information both onsite at HCA Virginia and remotely through downloadable applications for desktops, laptops, tablets and smartphones.

What remote access options does Vava support?

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.

How do I get help with remote access to patient records?

Access the Picture Archival Communication System (PACS) for fast access to patient medical records, images and test results The experienced team at the HCA Virginia IT Help Desk is available seven days a week for training, troubleshooting and help with remote access. Call the Help Desk for assistance at (571) 349-5100

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How to contact Reston Hospital?

Call the Help Desk for assistance at (703) 481-2810 (press option 2) After hours, call Reston Hospital at (703) 689-9000 to page the Help Desk.

What is the hCare portal?

When you join the professional staff at Reston Hospital Center, you can use the hCare Portal to retrieve comprehensive patient information both onsite at Reston Hospital and remotely through downloadable applications for desktops, laptops, tablets and smartphones.

Citrix Access Gateway (CAG)

CAG is designed for users that do not have VA Government Furnished Equipment (GFE). CAG is a good option to allow users access to general applications such as email and chat.

Cisco AnyConnect VPN

The Cisco AnyConnect VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops.

Azure Virtual Desktop

Azure Virtual Desktop (AVD) is designed for users with a Windows 10 (either VA-furnished or privately-owned) or personal Windows 11 computer. This is a good option for users who need access to a standardized VA desktop (PIV or eToken required).

PIV Issues?

Using the yourIT Self Service, you can now initiate your own 24-hour PIV exemption!

Tips for Telework

Place your router in a central area of your home and elevate it off the floor in an upright position.

How to access Epic remotely?

The easiest way to access Epic remotely is through the UVA Health Portal.#N#The UVA Health Apps Portal allows users to access commonly used applications such as Epic Hyperspace , MS Office , Skype, and Kronos via an internet connection without the security and encryption requirements of VPN.

What is Epic VPN?

Alternative Option: V irtual Private Network (VPN) Epic can also be accessed with a VPN token (Duo) and software to enable devices to remotely connect to HIT systems.

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