How to install WebEx remote access on a Windows computer?
Select the MSI Installer link. Save the Remote Access manual installer on the computer. The filename is atsmt.msi. Download the atsmt.msi file. The Remote Access Agent logs the remote computers in to the Remote Access network. The Webex Remote Access - Available icon appears on the taskbar of each remote computer.
How does the remote access agent log the remote computer in?
The Remote Access Agent logs the remote computer in to the Remote Access network. The Webex Remote Access - Available icon appears on the remote computer's taskbar. The computer icon represents the remote computer, and appears in the group you selected. This indicates that the computer is available for remote access.
What is Cisco WebEx support?
Provide real-time support and customer service anywhere in the world. Cisco Webex Support helps you decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
How do I use the mouse during a WebEx session?
If you're using a Mac and your screen is going to be controlled, you need to allow Webex App to control your computer in the Security & Privacy > Accessibility settings. That way, the mouse works during a remote desktop session.
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Can you give remote access on Webex?
While sharing your screen, click Assign > Pass Keyboard and Mouse Control, and then select who you'd like to give control to. Click Grant control on the message that appears on your screen. A message displays on their screen to gain control.
What does unattended remote access mean?
Unattended remote support means that the technician can remote into the end-user device even if they aren't there. The primary use case for an unattended solution is to provide routine maintenance and support to your client's devices.
What is Webex remote access?
Webex App | Provide or request remote desktop control. When you're sharing your screen during a call or in a space, you can give someone else mouse and keyboard access to your screen. You can also request access to someone else's screen when they're sharing.
How do I install Webex remote access agent?
On the remote computer, the customer goes to your Webex site. On the navigation bar, the customer selects Assistance > Support. On the Support page, the customer goes to the Downloads section, and then selects the Download Remote Access Installer for Windows link.
What is considered remote access?
Remote access is the ability for an authorized person to access a computer or network from a geographical distance through a network connection. Remote access enables users to connect to the systems they need when they are physically far away.
What are the types of remote access?
The primary remote access protocols in use today are the Serial Line Internet Protocol (SLIP), Point-to-Point Protocol (PPP), Point-to-Point Protocol over Ethernet (PPPoE), Point-to-Point Tunneling Protocol (PPTP), Remote Access Services (RAS), and Remote Desktop Protocol (RDP).
Can Webex monitor your screen?
WebEx cannot see your screen or detect your tabs and browsers because that only happens if you intentionally share it. Also, it cannot see your screen because it does not have any proctoring functionalities.
How do I use Webex remote control?
When you are ready to take over and control the shared screen, right click on in the screen being shared and select Ask to Control. You will be presented with the confirmation screen below. Select Requestto send to the request to the person sharing their screen.
Is Webex remote free?
Meeting online is simple and free You can set up your Webex account and join online meetings easily. Meet your team or clients face to face from wherever you are, no matter what device you are on.
How do I install Webex access anywhere?
Sign in to Webex Site Administration and go to Configuration > Access Anywhere > Options. Check Require approval for Access Anywhere computer setup. (Optional) Specify the email address to which you want Site Administration to send all Access Anywhere setup requests in the Forward Access Anywhere requests to box.
What is the alternative for teamviewer?
Teamviewer alternatives an overviewFree versionRemote accessAnyDeskyesyesChrome Remote DesktopyesyesJoin.meyesnoLogMeIn Pronoyes7 more rows•Jan 17, 2022
What is Webex site administration?
Your site administrator is the person who sets up and manages your Webex site. They also set up your account and manage your account settings. If you're on the Webex Free plan, you don't have a Webex site administrator. Open a case for help with your account.
What does unattended access mean in TeamViewer?
Unattended remote access allows you to quickly and instantly set up a remote access session with devices located anywhere in the world without a connection partner on the other end. You can set up unattended access in four easy steps. For more tips and tutorials, visit community.teamviewer.com.
What is unattended access in AnyDesk?
To use Unattended Access, setting up a password on the remote device is required. This is done in the security settings. You only get access to the remote device, when you enter this password in a dialog window. The window appears after you requested a session.
What happens if I uninstall AnyDesk?
What happens if I uninstall AnyDesk? After uninstalling the potentially unwanted program that causes AnyDesk redirects, scan your computer for any remaining unwanted components or possible malware infections.
Can AnyDesk see my screen?
Increased Privacy. When working remotely on the PC at the office, your activity can still be visible to your co-workers. By enabling Privacy Mode, the screen at the office will be black and all activity will be invisible.
Connect to a Remote Computer
You can connect to and work on multiple remote computers at the same time.
Log on and Out of the Remote Access Network
Once you install the Webex Remote Access Agent on a remote computer, the agent automatically logs the computer in to the Remote Access network.
Deliver fast customer service and support
Provide real-time support and customer service anywhere in the world. Cisco Webex Support helps you decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
Protect your brand
Organizations today are faced with providing outstanding customer service and support, improving service representative productivity, reducing rising costs, and meeting compliance policies. Poor customer service and support experiences can lead to frustration, which affect an organization’s reputation and brand loyalty.
Features and benefits
Start remote support sessions instantly. View customers' screens, control their desktops, demonstrate new features right in real time, and transfer files directly to their computer during a session.
Provide remote support around the clock, and the globe
Growing your business means being there when your customers need you. Build your business with outstanding service that’s accessible from anywhere.
A powerful toolbox for an all-star team
Give reps the tools they need to really shine. Support up to 5 customers at a time, work across platforms and jump firewalls in an instant.
