zendesk remote access

by Prof. Edwardo O'Reilly Published 2 years ago Updated 2 years ago

Remote Access from Within Zendesk Support

Easily start a remote session to user’s computer from within a ticket. ...
Full Splashtop features are supported in a remote session, e.g. ...
Automatically insert the session logs into the ticket after closing the support session.
Ensure compliance with Splashtop SOS security features including TLS and 256-bit encryption for all remote support sessions.

Full Answer

What is Zendesk for remote support?

Zendesk was built to be that software by existing as a hub around which you can build a best-of-breed support tech stack. While there are many more integrations that accomplish many more functions, on this page, we’ll focus on Zendesk’s best remote support software integrations.

Is Splashtop SOS integrated with Zendesk support?

Splashtop SOS is now integrated with Zendesk Support! With just a few clicks, you can initiate a remote access session to your customer’s computer from within the Zendesk Support platform. Easily start a remote session to user’s computer from within a ticket.

What is Zoho assist and how does it work with Zendesk?

Put simply, you can use Zoho Assist with Zendesk to provide real-time support to customers via voice, video, chat, and remote access. And Zoho Assist is well-recognized in the industry. In 2022, Zoho Assist earned recognition from Gartner Peer Insightsas the Customer’s Choice for 2022.

What are the benefits of remote helpdesk?

Remote helpdesk software will lead to satisfied customers, productive agents, and improved security. Learn more to try Zendesk Support today. Sign in Product Support Company About us Newsroom Investors Events Careers Diversity & Inclusion Social Impact Legal Contact us English English (US) English (UK) Zendesk.

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Does Zendesk have remote support?

With the combo of Teamviewer and Zendesk, you can start remote support sessions right from a ticket in your Zendesk Support dashboard on Windows, Mac, Linux, Android, iOS, or Chrome.

Can I use Zendesk for free?

Using Zendesk's free ticketing software trial, customer support team members and their managers will be able to customize workflows, integrate apps from the Zendesk marketplace (many of which are free), and even develop new apps for your business using Zendesk's robust API.

What can end users do on Zendesk?

End users are the people who request support. They interact with Zendesk and submit tickets. Regardless of the channel your end users use to request support, each must have an account. An end user's account contains both required and optional information.

What is Zendesk best for?

Zendesk Support is Zendesk's support ticketing system, designed to help you track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps you nurture your customer relationships with personalized, responsive support across any channel.

Can Zendesk be used as a CRM?

Zendesk Sell is a top sales CRM system for several reasons. The best may be the self-service portal, which lets customers easily help themselves before hassling your agents. It's loaded with a variety of CRM tools (including a user-friendly mobile app), while simultaneously designed to be as user-friendly as possible.

Is Zendesk similar to Salesforce?

The Zendesk CRM platform emphasizes sales and does not offer many features for marketing. So for the Salesforce vs Zendesk discussion from the features standpoint, Salesforce provides a better 360° customer visibility that enables users to market their product well and also use impactful tools to increase sales.

Does Zendesk have a customer portal?

1. Zendesk. Zendesk's online customer requests portal helps customers keep track of activities that matter the most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they're following—all from a single location.

How do I manage users in Zendesk?

Editing usersNavigate to a user's profile in Zendesk Support (see Viewing a user's profile in Zendesk Support).Click the user's name to enter a new profile name.Click the down arrow next to the +New ticket button at the top right of the profile to merge, suspend, delete, or assume the identity of the user.More items...

How do I access admin in Zendesk?

In Admin Center, click the People icon ( ) in the sidebar, then select Team > Team members. Locate the team member and click edit to open their Support user profile. In the menu on the left, click Manage in Admin Center under Role. The Admin Center opens to show the staff member's Roles and access page in Account.

Why do people use Zendesk?

Zendesk aims to help support, sales, and customer success teams engage with their customers better. This means that you can pay for fewer tools and keep all your customer data in one place.

Why is Zendesk so popular?

It is no secret why Zendesk is one of the best helpdesk software solutions on the market. It's easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers, offers native add-ons like Chat and Talk, and is well-priced for both small and large businesses.

Why do companies use Zendesk?

About Zendesk Zendesk features smart product design that enables companies to effortlessly get started and focus on responding quickly to the needs of their customers. Zendesk is designed to be easy to use, making complex training and support manuals obsolete.

How long is a Zendesk free trial?

30-dayZendesk is a very good help desk solution. The vendor offers a handy 30-day free trial that gives access to all Plus plan features for that period. If you wish to try out a different plan, you can place a request to the vendor.

How do I start my free trial on Zendesk?

AnswerGo to the Register page.Enter your email address preferably with your company's email domain, create a password, and select Next.Enter the name of your company, identify how many employees are in your company, and select Next. ... Enter in your name, work phone number, and select Next.More items...•

Is Zendesk free?

Start a customer service software free trial With help desk software, your customer service team is set up for success with the information and tools they need. No matter the size of your business, Zendesk has plenty of software options to help you scale easily.

How do I get started with Zendesk?

Enabling help center in setup modeSign in to Zendesk Support as the account owner. Note: You must be the account owner to enable the help center.Click the Zendesk Products icon ( ) in the top bar, then select Guide.In the page that appears, click Get started.

What is Zendesk support?

Zendesk Support is a help desk. It's remote support. It's ticket management. Go ahead call it help desk software but don't try to tie it down. It's free range after all. And, it connects you to your users wherever they roam on whichever channel they love. All of this, wrapped up in a beautifully simple package that makes everyone go.....awe! (Save the bow.)

Does N#Zendesk help?

Great support and a consistent brand experience shouldn’t stop when customers connect with businesses on the go.#N#Zendesk's remote helpdesk software helps companies meet customers–and their expectations–whether they’re online, in line, or just waking up.

What is Zendesk Remote Access?

Zendesk is a top-notch remote access software that helps connect with your customers to create an efficient relationship with them. This connection can be established on any platform like phone, chat, email, and social media. Zendesk helps bring all the customer interaction in an easy-to-use platform.

Does Zendesk Have a Knowledge Base Support System?

Zendesk helps the companies to provide customer support with Zendesk Guide. It is a self-service knowledge-based solution designed to deliver smarter answers to the customers. It provides quick solutions as per the context of the user’s needs, thus increasing the level of customer satisfaction.

How does Zendesk Help Businesses Connect with Customers?

Zendesk Remote Access provides detailed information to the business managers about customer needs, wants, and expectations. This remote helpdesk application manages proactive customer communication across channels giving them fewer reasons to ask for help and provides more opportunities to the company executives to help.

Pricing of Zendesk Remote Access

The pricing of Zendesk Remote Access is available as per the unique needs and demands of users, nature of the business or the type of target audience. If you are interested in buying the software, please request a callback to get a more customized quote.

How does Zendesk Help with Better Collaboration?

Zendesk Remote Access has its own community forum known as Zendesk Gather that provides the customers with a community so that they can easily connect with each other. This is beneficial for the customers in many cases because they get the solution to their problems from fellow customers in the community.