Review: Zoho Assist is a great solution for in-house and client support, as well as working off-site. The cloud-based remote support software can be used to establish a secure connection and effortlessly manage remote PCs, laptops, mobile devices, and servers.
Full Answer
Is Zoho a reliable server?
Zoho Mail is no longer reliable enough for my business Over the past few months there have been so many mail issues. All of which I have had to discover, or my clients have discovered and tell me that my mail isn't working.
How to access Zoho Desk?
Zoho Desk Login. ZOHO Have a Zoho Account? Login. Desk. Log in to access Zoho Desk. SIGN IN. Don't have a Zoho account? Sign Up Now. Powered by Zoho Desk, Mercedes-Benz India is able to create and maintain high levels of customer satisfaction.
How to create a contact in Zoho?
In Zoho CRM, you can create contacts by: Entering data in the contact details form: You can manually fill in the Contact details gathered from various external sources. Importing contacts from external source : You can gather data through various sources, e.g. purchasing contacts database, contacts from different business units, etc. and import the CSV and XLS files into Zoho CRM.
What is the best Remote Access Software?
The best free remote desktop software
- Dameware Remote Everywhere (FREE TRIAL)
- ISL Online (FREE TRIAL)
- ManageEngine Remote Access Plus (FREE TRIAL)
- Zoho Assist (FREE TRIAL)
- N-able Take Control
- TeamViewer
- Atera
- Chrome Remote Desktop
- Microsoft Remote Desktop
- Remmina
Is Zoho remote access safe?
Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.
Is Zoho remote free?
The free version of Zoho Assist, free remote desktop software for small businesses includes one technician and 5 URS computer licenses, enabling you to provide support and manage your overseas assets remotely.
What is Zoho Assist used for?
Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly.
What is the best remote access app?
Reviews of 25 Best Remote Desktop Apps for AndroidTeamViewer Remote Control. ... Chrome Remote Desktop. ... AnyDesk Remote Control. ... Remote Desktop 8 (Microsoft Remote Desktop) ... Splashtop Personal Remote PC. ... AirDroid: Remote Access and File. ... Unified Remote. ... VNC Viewer – Remote Desktop.More items...
Does Amazon use Zoho?
eCommerce operations in India were growing rapidly, and Amazon India needed to stay ahead. "We decided that Zoho was the tool to use because it met our usability requirements, and we could easily customize it to meet the unique needs of our operation," the team said.
How do I use Zoho remote access?
Here's your 3-step guide to set up a remote desktop for free with Zoho Assist:Step 1: Get started with Zoho Assist. ... Step 2: Initiate a remote support session or set up a device for unattended access. ... Step 3: Connect to the remote desktop.
Does Microsoft use Zoho Assist?
Using Zoho Assist's integration with Microsoft Teams, you can collaborate remotely by sharing your screen or initiating a remote support session on the go. Microsoft Teams remote control via Zoho Assist helps you to securely access, manage, and diagnose your remote devices from anywhere.
What is Zoho remote?
Zoho Remotely is a suite of cloud applications that helps you communicate and collaborate with teams, keep track of work, and provide remote assistance to your customers anywhere in the world.
Why is Zoho Assist on my computer?
Zoho Assist allows you to remotely control PCs anywhere in the world right from your desk. You can initiate and schedule remote support sessions and troubleshoot issues without any hassle.
What is the most secure remote desktop app?
TeamViewer. TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.
What is the best way to remotely access a computer?
How to use Remote DesktopSet up the PC you want to connect to so it allows remote connections: Make sure you have Windows 11 Pro. ... Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.
What is the best RDP client?
Comparison of Top Remote Desktop Access ToolsTool NameOS & DevicesOur RatingRemotePCWindows & Mac4.4/5Remote Desktop ManagerWindows, iOS, & Android4.3/5Team ViewerWindows, Linux, iOS, & Android4.2/5VNC ConnectWindows, Mac, Linux, Raspberry Pi, iOS, Android4.2/58 more rows•Jul 16, 2022
What is Zoho remote?
Zoho Remotely is a suite of cloud applications that helps you communicate and collaborate with teams, keep track of work, and provide remote assistance to your customers anywhere in the world.
Does Zoho provide work from home?
Your go-to work-from- home tool Zoho Assist, remote desktop tool offers a wide range of services, varying from instantly establishing a remote connection to accessing unattended remote computers located in any corner of the world.
Is Zoho Assist included in Zoho one?
Only Zoho Assist Remote support is integrated with Zoho One. Zoho One does not support add-on and therefore does not support additional unattended computers.
How do I get rid of Zoho Assist unattended agent?
Click the Windows Start menu > Control Panel > Programs and Features. Right-click the GoToAssist Expert desktop application and click Uninstall.
What is Zoho Assist?
Zoho Assist is a well-balanced, all-in-one remote support software and unattended access tool. These two core functions – remote support and unattended access – each require a separate billing plan, but both are accessible from the same easy-to-use dashboard. Zoho Assist offers a wealth of features to help technicians resolve customer issues quickly and manage groups of computers remotely. Everything from transferring 2GB files to rebooting and reconnecting without terminating a session is easy to accomplish from anywhere in the world with a broadband internet connection. Zoho Assist also integrates easily with many other popular business workflow tools.
How many users does Zoho Assist have?
Zoho Assist offers a free plan that supports up to five users.
What Is Unattended Access and Remote Support?
Unattended access is a category of software that gives business owners, IT staff, and other workers the ability to take control of a second computer or mobile device from anywhere in the world with a strong internet connection. It was developed to allow technicians to troubleshoot computers from a distance, but it has become a very popular tool for hybrid-remote employees who need to access their office computers from home or vice versa. Most unattended access software providers also feature remote support as part of the same subscription plan or as an add-on that functions within the same user interface.
How to access remote support?
On the remote support side, you or your support technicians only need to enter your customer's email address and decide if you're going to access a remote screen, share your screen to start an instant session, or schedule a future support appointment. Your customer will receive an email with a calendar invitation, or a link with a session ID that allows them to join instantly. From there, a quick download on the customer side is all that's required for you to get to work on the customer's device and quickly troubleshoot or resolve any issue they've encountered. Helpful communication tools such as text, voice and video chat make it feel like you're sitting next to your customers for the duration of your support session.
How to deploy a remote machine?
On the unattended access side, deployment is as simple as sending a preconfigured email to the appropriate address and installing the agent on your remote machines. From there, you or your technicians simply click "join" on the device list, and you're instantly given full control of your remote machine. The left-hand navigation menu provides quick access to diagnostic tools, file transfers, power controls, and the ability to invite other technicians within your company to remote machines.
How much is unattended access?
Unattended Access Standard: $10 per month, billed annually. This plan allows an unlimited number of technicians to access up to 25 unattended computers. Its features include computer grouping, group permissions, bulk deployment, wake-on-LAN, file transfer, remote power options, multi-monitor navigation, custom reports and email templates, mobile apps for technicians, and screen capture.
How long is Zoho free trial?
Zoho offers a 15-day free trial. Some hybrid-remote employees may be able to use the free plan to access their office and home computers from anywhere they want to conduct business.
What Is Zoho Assist?
Zoho Assist is a lightweight screen-sharing application built specifically for tech support. If you’re new to screen sharing, it connects two computers over the Internet. One computer, the host, can view the screen of the other computer, the client. This is almost always a one-way valve, allowing tech support on the host machine to assist a user on the client machine.
How to transfer files between machines in Zoho Assist?
You can transfer files between machines during a session, send a Control + Alt + Delete key press to the client machine, and reboot and reconnect, which keeps you connected to a client device even after the machine is rebooted.
What is unattended access in Zoho?
The unattended access portion of Zoho Assist primarily targets remote software deployment. For simple deployment, Zoho works with the Bulk Deployment Manager or Startup Script via your Windows Group Policy (GPO). When using unattended access on a machine, you can send shutdown, restart, log off, lock, hibernate, or standby signals. You don’t even need to start an unattended access session.
Is Zoho free for iOS?
Zoho’s lightweight client applications for macOS and Windows are included in the free tier but not the mobile apps for Android and iOS. You can run one concurrent session, instantly chat through the screen-sharing session, share clipboard data during a session, and access up to five unattended machines. The software also integrates with Zoho’s other products: the customer service and support tracker Zoho Desk, and the live chat application Zoho SalesIQ.
Does Zoho Assist work with Norton?
It’s also compatible with all major anti-virus software, preventing the rogue alerts and problematic conflicts that can occur when an antivirus program like Norton suddenly realizes you have a remote connection utility installed.
Can Zoho reboot?
With this feature Zoho can be configured to automatically restart the last remote connection upon rebooting the client device. This allows you to reboot devices remotely and connect to them again from your host machine as soon as they are available, reducing both turnaround time for repairs and minimizing client participation and the attendant errors of the less tech savvy.
Why Zoho Assist Is Best For All-In-One Remote Support and Access
- Simply stated, Zoho Assist is the ideal choice for companies that want remote support and unattended access from the same intuitive user interface. Zoho Assist works well with other popular business tools, including Zendesk, Jira, Google Workspace, Slack, Freshdesk and ServiceNow. For businesses that want to eliminate the patchwork of cloud-based operations an…
Pros
- You can easily toggle between remote support and unattended access from the same user menu.
- The free plan provides access to five unattended computers.
- White-label options are available for larger organizations.
Cons
- The standard remote support plan does not have mobile functionality.
- Both of the unattended access subscription plans are limited to 25 computers per account.
- Customer downloads are required for some remote support features.
Usability
- We tested Zoho Assist's enterprise-level remote support software as well as its professional-level unattended access software. While remote support and unattended access are separate products in terms of billing, both function from the same home screen, with tabs at the top to navigate between these feature sets. On the remote support side, you or ...
Features
- Custom Reporting
It's difficult (if not impossible) to improve on something that's not being measured. Zoho Assist's standard and custom reporting tools provide teams with actionable insights on every customer interaction. Managers can review session recordings, chat transcripts, and technician notes to b… - Security
Zoho Assist encrypts communications between technicians and customers with SSL and 256-bit AES. To further protect sensitive data, all personally identifiable information, including IP and email addresses, can be made anonymous at any time. Features such as two-factor authenticati…
Cost
- Zoho Assist offers two core products, one for remote support and another for unattended access. Pricing within each core category is based on the available features, which vary substantially. Larger organizations can take advantage of lower pricing, and Zoho provides a volume discounts calculatorso you can see how much you'll be able to save. Small businesses can save roughly 1…
Setup
- The initial setup for remote support technicians and their customers takes no more than a couple of minutes with a quick download and installation – one of the fastest setup processes we found in our review. On the unattended access side, you can invite via email, use a distributor and domain, or configure via group policy object to deploy to all the computers within your group. Th…
Customer Service
- Zoho Assist offers customer support by email and contact form. It also has regular, in-depth live training sessions for remote support and unattended access. These webinars take you through all the basics, from setting up your organization account to configuring a group of devices for unattended access.
Drawbacks
- One area we would like to see bolstered by Zoho is the 2GB limit on file transfers. This could be troublesome for some unattended access users looking to share files securelyand easily between machines in different locations. On the bright side, Zoho Assist does not require the use of intermedia storage like USB, FTP, or cloud-based storage devices for file transfer. A live chat fea…
Methodology
- We spent one month with 10 of the most popular unattended access and remote support tools, testing their remote access and support capabilities on multiple Windows, Mac, iOS and Android devices. For each individual review, we spent at least two days attempting to find any shortcomings across devices and activities. Once our review sessions were complete, we score…
What Is Zoho Assist?
Features, Plans, and Pricing
- The free edition of the software is broadly supported and powerful enough for a sole proprietor to run occasional support calls. Zoho’s lightweight client applications for macOS and Windows are included in the free tier but not the mobile apps for Android and iOS. You can run one concurrent session, instantly chat through the screen-sharing session, share clipboard data during a sessio…
Unattended Access Features
- The unattended access portion of Zoho Assist primarily targets remote software deployment. For simple deployment, Zoho works with the Bulk Deployment Manageror Startup Script via your Windows Group Policy (GPO). When using unattended access on a machine, you can send shutdown, restart, log off, lock, hibernate, or standby signals. You don’t even need to start an una…
Audits and Reports
- For management, you get access to user reports and automatic activity logging data. This helps to count the number of support calls in a given time period, allowing you to dynamically allocate resources, personnel, or training, depending on historical data and current hot spots. You can also add notes to these sessions, providing a more detailed analysis that might otherwise be availabl…
Conclusion
- Starting a session is quick and intuitive, which isn’t always the case with network-based applications. But the applications respond quickly, with sensible control schemes and only minor lag. Of course, that depends on your network connections. But under good conditions, you should experience real-time response, even if the frame rate is poor. Zoho...